Terms & Conditions

1. Scope of Application

These General Terms and Conditions (GTC) apply to all business relationships between Soneo AI GmbH, Hadikgasse 64, 1140 Vienna, Austria (hereinafter "Soneo" or "we") and its customers (hereinafter "Customer" or "Client"). Deviating terms of the Customer shall only be recognized if Soneo has expressly agreed to them in writing. These GTC shall also apply to all future business relationships, even if they are not expressly agreed upon again.

2. Contract Formation

Offers from Soneo are non-binding and subject to change. A contract is only concluded upon written order confirmation by Soneo or upon the provision of the agreed service. Oral side agreements require written confirmation.

3. Scope of Services

The scope of services is determined by the respective service description, offer, or order confirmation. Soneo provides services in particular in the following areas:

• Development and implementation of AI solutions (AI Engineering)
• Data management and data preparation (Data Management)
• Conducting workshops and training sessions
• Consulting in the field of artificial intelligence
• Development and provision of software products

Changes or extensions to the scope of services require a separate written agreement.

4. Customer Obligations

The Customer shall provide Soneo with all information, data, and access required for the provision of services in a timely manner and free of charge. The Customer shall designate a contact person authorized to make decisions on project-related matters. Delays attributable to insufficient cooperation by the Customer shall not be at the expense of Soneo. Agreed deadlines and schedules shall be adjusted accordingly.

5. Fees and Payment Terms

Fees are based on the respective offer or the agreement made. All prices are in euros and exclusive of statutory VAT. Invoices are due for payment within 14 days from the invoice date without deduction, unless otherwise agreed. In the event of late payment, Soneo is entitled to charge default interest at the statutory rate.

6. Intellectual Property and Usage Rights

All work results created by Soneo in the course of service provision, including software, concepts, documentation, and other works, are subject to copyright and remain the property of Soneo, unless expressly agreed otherwise. Upon full payment of the agreed fees, the Customer receives a simple, non-transferable right to use the work results within the agreed scope. Transfer to third parties requires the prior written consent of Soneo.

7. Confidentiality and Data Protection

Both parties undertake to treat all confidential information obtained in the course of cooperation as strictly confidential and not to disclose it to third parties. This obligation shall continue to apply after termination of the contractual relationship. The processing of personal data is carried out in accordance with the GDPR and the Austrian Data Protection Act (DSG). Further information can be found in our Privacy Policy.

8. Warranty

Soneo performs all services with the diligence of a prudent businessperson and in accordance with the current state of the art. The Customer must report identified defects in writing without delay, but no later than 14 days after acceptance. Soneo will rectify justified defects within a reasonable period. The warranty period is 12 months from acceptance of the respective service.

9. Liability

Soneo is only liable for damages caused by intent or gross negligence. Liability for slight negligence is excluded, unless it concerns the breach of essential contractual obligations. Liability is limited in amount to the foreseeable, contract-typical damage, but in no case exceeding the fees agreed for the respective service. Liability for lost profits, indirect damages, and consequential damages is excluded. The above limitations of liability do not apply to personal injury or in cases of mandatory statutory liability.

10. Contract Duration and Termination

The contract duration is determined by the respective agreement. Contracts with an indefinite term may be terminated by either party with three months' notice to the end of a calendar month in writing. The right to extraordinary termination for good cause remains unaffected. In the event of early termination by the Customer without good cause, services rendered up to the date of termination must be fully compensated.

11. Force Majeure

Neither party shall be liable for non-performance or delayed performance of its obligations to the extent caused by force majeure. Force majeure includes, in particular, natural disasters, pandemics, war, government orders, and other unforeseeable and unavoidable events. The affected party shall promptly inform the other party of the occurrence and expected duration of the force majeure event.

12. Final Provisions

Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of international private law. The place of performance and exclusive jurisdiction for all disputes arising from and in connection with this contract shall be Vienna, Austria. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a regulation that most closely approximates the economic purpose of the invalid provision shall apply. Amendments and supplements to these GTC must be in writing.